Privacy Policy

Privacy Policy

At T.O Raptors, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our courier services or visit our website.
1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, billing/delivery addresses.
• Delivery Information: Parcel details, recipient contact details, special delivery instructions.
• Payment Information: Processed securely through third-party providers (we do not store card details).
• Website Usage Data: IP address, browser type, and cookies to improve user experience.

2. How We Use Your Information
We use the information we collect to:

• Provide and manage courier & delivery services.
• Communicate with you about bookings, deliveries, or support.
• Process payments and invoices.
• Improve our website and services.
• Comply with legal obligations.

3. Sharing Your Information
We do not sell or rent your personal information. We may share it only when:
• Required for deliveries (e.g., driver/partner couriers need delivery details).
• Necessary with trusted third-party service providers (IT, payment processors, etc.).
• Required by law, regulation, or court order.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. Our website uses encryption and secure systems, but please note no method of online transmission is 100% secure.
5. Cookies & Tracking
Our website may use cookies and analytics tools to improve user experience. You can disable cookies in your browser settings, but this may affect website functionality.
6. Your Rights

You have the right to:
• Access the personal information we hold about you.
• Request corrections or updates.
• Request deletion of your information (subject to legal and contractual limits).

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Contact Us
For any privacy-related questions or requests, please contact:

T.O Raptors
📧 Email: info@toraptors.com.au
📞 Phone: 0428 110 425